Tennessee to Texas Car Shipping

As it was our first time shipping a car, we had lots of questions. I worked with Dana Briones who was very helpful. The car as promised arrived with no issues.

I just wanted to let you know my car has already been delivered. Exactly as it was before! The moving service you got us was phenominal. Mike was a pleasure to work with and highly recommended from our standpoint. I appreciate all your help.

I was delighted with the ease of sending my car from the east coast to the west coast. Thank you.

We had a great experience! Willie was the best! Always kept in contact with me which helped cuz I was nervous about shipping our 2 cars. The price they gave me never changed and was very reasonable! The guy that came to pick up our cars was on time and professional. Cars were delivere unharmed and in a timely manner. I would recommend them to my family & friends!

I just had three cars shipped from the Dallas area to the Nashville area. My experience was amazing from the moment I called and spoke with Kristina to my cars being delivered. I can’t stress enough what an amazing experience I had.

I recently had Ship A Car INC move a vehicle from Milwaukee, WI to Worcester, MA. I have used them several times before and always very pleased with the way they treat me. I have a good rapport with the sales guy and they usually pick up the vehicles the same say. I like them a lot! I would definitely recommend them.

I can not speak more highly of the assistance Joseph G. provided me throughout this process to date. When I first worked with Joseph on this shipment, he told me that if I needed anything during the shipment stage, to let him know. And he was true to his words! When I had to change the person who was going to drop my car off at the shipping port, he immediately contacted Matson to make that change. On the day of the drop off, an issue came up regarding the acceptance of my vehicle at the port, so I called Joseph to see if he could assist. He immediately attempted to get in touch with me to see how he could assist. When I didn't pick up his call, he right away contacted the person I had told him was going to drop the car off at Matson to find out the problem. I then called Joe back, and discussed the problem with him. After a discussion, he gave me pointers to resolve the issue, and requested that I contact him about any subsequent next steps that he could assist with to ensure the car was accepted on that day, which was actually the final day to have my auto on the next ship. I am greatly impressed with the care and concern that Joseph displayed with my situation. He had a definite "can do" attitude, and was ready to jump in head first in order to help me in any way he could to make sure the shipment was a success. To add importance is that I am attempting to have my car shipped from Honolulu to California while I am trying to manage this as I currently am located in Dallas. Having Joseph as my wing man and a concerned and very responsive primary contact point is invaluable, since this is such a long distance transaction for me. If Joseph is a true representative of Ship A Car and the character of their associates, Ship A Car and Joseph deserve 5 Stars and beyond. Needless to say, I am a very satisfied customer.

I'm giving SAC a 1 Star due to the transporter they assigned me (guilty by association). SAC (itself) were professional and courteous. Unfortunately, if they assign "Dones Auto Transport Inc:" to you, MAKE SURE you refuse them! The driver was nice enough but didn't speak english - per the dispatcher. And the dispatcher was anything but professional. I'm all for supporting small businesses but this husband/wife team were the absolute worse in professionalism and communication! This is why they probably don't have a profile under Google or Yelp! I was promised 5 star service but received the most bootlegged service ever experienced! Wednesday, March 23: Received a call from the dispatcher "the driver (Javier) is confirmed to pick up my car on Friday (March 25) & would call me 3 hours out." Friday, March 25 Driver was a no call/no show. Attempted to make contact via text and cell to no avail. Dispatcher finally calls back late afternoon - Driver stuck at DMV all morning renewing his registration & would pick up the car  Saturday morning by approximately 8am. Saturday, March 24: 9 am, No word from driver/dispatcher. Several calls/texts made & at 12.30 pm, dispatcher text's back stating her son had the phone & she didn't realize I called. Almost an hour later I'm told the driver caught a flat but was approximately 45 miles away. 3pm, driver arrives & picks up the car. Tuesday, March 29 5 pm, dispatcher texts me - driver needs to drop off "tonight" as another driver injured his finger. I asked for a time, she provided a two hour window which I refused due to the inconsistent communication & lack of confidence. She then became obnoxious and even sent me a photo of the injury (see attached - NOT FOR THE SQUEAMISH) & demanded I make arrangements for a late drop off. After A LOT of back and forth, she agreed to a Wednesday morning drop off. Wednesday, March 30 The driver makes contact stating he was onsite & unloaded the car only to find out he was at the wrong location. It took him another hour to get to the right destination. Two hours later, I finally got my car. I know as a broker, there is little SAC can do but this needed to be said! STAY AWAY FROM DONES AUTO TRANSPORT, INC!

len worked hard to make my small time frame workand paid half the cost from other brokers,great company,will use again

From first phone call to set up transport to delivery, everyone was so accommodating. Our driver kept me informed and was very friendly and professional. Our car arrived when expected and in excellent condition. I would recommend this company to anyone who needed to transport a car.

Bob Moran. Is AMAZING ! I shipped my car from Las Vegas to Pennsylvania. Bob has kindness , compassion, respect ,empathy, and professionalism for the stress and planning that comes with moving. His customer service deserves him to be an owner of this company. And he should get a raise of 50% in my opinion. Because he communicated on a level that all customer service people should learn from this man. He returned calls and texts with in 24 hours and was honest and transparent if he could meet your deadline. And he did all that by being calm and giving a 100% effort in putting our needs/ the customer first. If your going with this company, then ask to have Bob as your person . Thank you Bob! Godbless!

I used this company for the first time recently and would highly recommend. I would also highly recommend asking for pepper, she was unbelievable and walking me through everything, as well as following up after the sale to make sure it was all done smoothly. She is Fabulous with customer service.

Called to inquire about quote on shipping but customer service was extremely rude and unprofessional. Customer service personal asked literally said to me: "I dont know why you are calling for a quote like its supposed to be any cheaper. Like what is it? have you ever shipped a car before...?" I felt really attacked by his tone. As a customer considering your services, I am at least entitled to get a quote on how much I will be spending. Instead of attacking customers in a very rude tone and assuming that I am calling to make a "cheap request", please do better on providing the simple request asked or say you are unable to do so. This was such a horrible experience.

Joseph Gorfien was a pleasure to work with. He was very responsive each step of the shipment of my four seater golf car from picking it up on Marco Island to delivery in Roswell Ga. - picked up on the 4th and delivered on the 5th just as quoted which was a reasonable price. Thank you Joseph!

After having a bad experience the previous year with another transport company I was quite skeptical of shipping our vehicle again. I was pleasantly surprised with Ship A Car! From the beginning to end it was a much easier transaction. The agent Carrie was professional and informative through the whole process and the driver was prompt, thorough and courteous. The car arrived with no damage and as promised. If I ever need to ship a vehicle again, there is no question who I will be using!!

Justen was well spoken (i think i spelled his name right)...i searched everywhere for somneone that could answer my questions and ran into alot of customer service reps at other companies that I just did not trust, Justen on the otherhand answered all of my questions and did a nice job for me.

MY EXPERIENCE WITH SHIP A CAR WAS FIVE STAR. JUSTEN WAS MY AGENT. WHEN WE SPOKE HE WAS VERY PATIENT AND TOOK THE TIME TO ANSWER ALL MY QUESTIONS. I NEVER ONCE FELT RUSHED OR LIKE I WAS JUST ANOTHER SALE TO HIM. I WAS SHIPPING MY CAMRY FROM CONNECTICUT TO FLORIDA AND I HAVE NEVER USED A CAR SHIPPING SERVICE BEFORE AND WAS SKEPTICAL ABOUT HOW SAFE AND RELIABLE IT WAS. JUSTEN REASSURED ME IT WOULD BE AT THE UP MOST CARE AND TRANSPORTED BY A RELIABLE TRANSPORTER THAT IS BONDED AND INSURED. HE ALSO PROVIDED ME WITH A COPY OF ALL THE INFO I NEEDED TO FEEL TOTALLY CONFIDENT THAT MY VEHICLE WAS IN SAFE HANDS. I HIGHLY RECOMMEND JUSTEN, I FELT A SENSE OF COMFORT WHEN I SPOKE WITH HIM. SHIP A CAR INC WAS GREAT I WILL BE USING THEM IF I EVER NEED TO SHIP MY CAR AGAIN!!!

I wanted to thank Ship A Car for a job well done. It was a pleasure working with all individuals involved with transporting my motorcycle from point A to B. I would recommend there service to anyone.

Bob Moran at shipacar did a fantastic job handling all aspects of shipping my car from Florida to New York. After using other companies I would never use anyone else. They are the best.

I would like to commend you on one of your employees Harry. He was nothing but professional with me and walked me through every step of the transportation of the two bikes from Florida to Connecticut. Harry was warm and user friendly. I have nothing but great things to say about my experience with your company. I have told my other friends if they need a bike or a car shipped ship a car is the company you should call. Thanks again.

From the first call to final delivery, it was a first class experience. Yvonne on the phone handling my request to the driver who showed great care with my car. Chicago Burbs to Seattle.....a job very well done. Everything as promised.

Shipped two vehicles from Nevada to Kansas Kristina V and Ship A Car booking people made our transport experience... A positive experience. Can not say enough about the calm, confident manner they had with handling details and getting our vehicles moved to their new home.. It is so stressful finding people that you can trust to do what they say they can do... This was just a wonderful blessing to us... Everything went smooth and delivery was GREAT! These two vehicles had to come 1577 miles. Cost was fair for shipping both vehicles... Just can not express, the sincere, happiness we felt to see these vehicles reach their final home... These people KNOW what they are doing to help others... I appreciate them helping us out... It was a remarkable, good experience finding this service.

I worked with Kristina V. She was kind, thoughtful and intelligent. Worked with me threw my email and gave me her personal phone line to call for problems.. She gave me estimate and told me what to expect... Stayed in contact with me threw the entire process of booking, handling transport, and getting vehicles delivered. Transporters were kind, helpful and capable...Just an OVERALL, Good experience... What a BLESSING these people are, in today's world of mishaps... Five Star Rating in my opinion... Thank you... took the stress out of our shipment..

Jon Rodriquez was very professional and totally met my expectation of five stars. He was responsive, clear and a comfort to work with. However the delivery driver is the reason for my low evaluation for total experience. The delivery driver was rude, disrespectful and very negative.

I had excellent service from them, I'm about to use them again & would recommend them 100%.

Meredith was fantastic and always just a phone call away. Everything went perfectly and could not be happier.

Company was very professional and got our car to its destination in a very timely manner. Communication could be a little tighter but overall a good company to work with.

Maria Frew was the assistant that helped me make arrangements to have my 1991 Chevrolet Corvette shipped from Oklahoma City, Oklahoma to my residence in Michigan. Maria was extremely helpful and what I enjoyed most was that she was responsive whether by text, telephone or email. I could always reach her and that was comforting to me. I would gladly work with her again, to have another car shipped. Joseph Thomas

I received my car way sooner than expected, I called Nearly 5 other companies, their prices were much higher with no expected date of delivery. Thank God I ran across Ship a Car inc., best decision I made. Smith Sabin was so helpful, courteous, and nice. The driver too Was so nice and friendly. I will definitely be doing more business with this company and I refer anyone who need they services.... Smith you are awesome!!!

The driver showed up and dropped off the car exactly when he said he would. It was an extremely smooth experience. I would recommend Ship A Car to anybody. They honored the price and there was no damage to the vehicle at all.

This was my first experience shipping a car. Sam walked me through the process every step of the way. The car was delivered in good condition within the expected time frame. Very pleased with the service and would highly recommend Sam and Ship A Car.

Ship a car inc has beyond amazing service , they are on point about everything , they answer alll questions without any hesitation, they go all out on satisfying their customers. My representative that I dealt with was Lisa and she was excellent I had zero headache zero worry and I was stress-free . I most definitely recommend ship a car inc for anyone who needs auto transport needs!

Joseph G. was a pleasure to work with. He was very responsive each step of the shipment of my four seater golf car from picking it up on Marco Island to delivery in Roswell Ga. - picked up on the 4th and delivered on the 5th just as quoted which was a reasonable price. Thank you Joseph!

The hallmark of a good company is not if there is ever a problem but HOW they handle the problem. Turns out the problem I had was initially a major pain and hardship to both of us due to the unscrupulousness of the subcontractor. It happens. They figured out how to circumvent a checks and balances process. Ship a Car realized that, changed their process, and took care of the situation. Kudos to them. Now...would ship again in a heartbeat. Thank you all. Ps. When you ship takes well before and after pics. Don't let the shipper driver rush you. It's your multi-thousand dollar possession. Good luck all.

I shipped a brand new $15,000 Yamaha Viking UTV from Montana to Oregon. Even though the driver did not have the title, it would have been easy to sell this for $5000 to a ranch along the way and I would never see it. I did a lot of research on Ship A Car, Inc. before deciding to use them, and my UTV arrived safely and my wife is HAPPY! Not only did they give me the best price, but they shipped it in an enclosed trailer. I would definitely use them again.

Maria Did Very WELL ! An Excellent Job! The Driver didn’t Call Prior to pick up but he did call prior to arrival. Maria Stayed In contact with me the entire way. The driver got lost but we worked it out together. I even pointed him back out to the road.

I received excellent service from the. They proved to be very professional throughout. My consignment successfully arrived. I would definitely use this company again. I thoroughly recommend them. Quality service, 5 stars!!

Cody G was very professsional on the phone has good interpersonal skills and pays attention to details. I can't say enough about how pleased I was with your service. Already I have been talking to my friends and family about your service. ALL the way to the driver who was very pleasant. If I ever am in the need for an auto transport you'll be the only ones I will call. Thank you very much sincerely.

Jonathan Maldonado took care of all my needs and got me a fantastic transport company which delivered my car ahead of schedule, in fantastic condition. Thank you guys! Job well done!

I must say I was amazed at the service I received from SHIP A CAR INC....especially their customer service rep J. Meigs.... a sure asset to this company. I was in a bind ..my car was not going anywhere and he made it happen for me. There was constant communication... and any time I had a question my calls and emails were returned. My car was picked up on time....delivered safely... and the person who brought the car out also did a wonderful job. Would highly recommend and use this company again.

I have been very pleased with the level of service I have received. The transport was quick and painless. The drivers were knowledgeable and respectful of my babies. The service was fast and accurate. And the setup was friendly and very helpful.

Excellent service, Janet was with me every step of the way!

After being contacted my at least 20 shipping companies, I almost gave up! Then by the grace if God I contacted Ship a car and I spoke with Bob Moran, he is the best!! He said he’d call me back in 15 mins, I don’t even think it was 15 mins, he called back and BOOM he coordinated it effortlessly!!! I can’t believe how smooth the shipping was, I wish I started with Ship A Car, excellent service.....I would HIGHLY recommend, the driver dropped the car a day early - what a plus!

Ship A Car, Inc. is very reliable. They gave me excellent customer service from beginning to end. They were really flexible when I needed to cancel the shipment and reschedule it for later. They worked with me through that whole process and were very helpful. The shipment went very smoothly and the driver was friendly and professional. Their prices are very reasonable and I'm glad to have hired them.

I was transporting a car I bought from an elderly lady as a surprise for my husband. Steve H at Ship a car made this whole experience really simple and easy, no stress. He is a great communicator and friendly to deal with. The transport guy Bruno was of a similiar mindset and we had the car delivered in perfect condition. I didn't make the call until Thursday afternoon and received the car on Saturday morning. Fantastic service, I couldn't be happier!

Bob and Raffael Thank you both so very much for your Superb service and professionalism. From booking to scheduling to pickup and delivery we give you an A+. We really appreciated the communication and updates on when you would arrive and deliver, and accommodated a nearby location as our street is very narrow. Thank you Bob for following up with me when you noticed the agency my daughter selected would disappoint her. You went above and beyond to help us and met our timeframe. Thank you again Sarah C.

I called Ship a car to get a quote on a car transport, I got forwarded quickly to Bob who was able to answer all my questions and was extremely helpful with the entire process. He promised me a ship date and arrival date and he was spot on no issues. Car got delivered perfectly and professionally. He called me during transport to update me and a couple times after to follow up with everything. Will definitely use them again in the future and will let anyone else know about this service if they need it.

I used this brokerage company to transport my car from NJ to Michigan, when I spoke to the original Sales Rep he told me that the vehicle would be transported on an 18 wheeler not on a Pickup truck towing a bed of 3 or 4 cars. That did not happen, then though the rest of the issue does not completely fall on their line of work they did nothing to help me out. The company that actually transported my car which Ship a car outsourced to did not initiate any communication at all. Throughout the process of delivery of my vehicle I was calling the shipper for time slots and changes in schedule. Never did the shipper call me to indicate a change in schedule. Then to add insult to injury due construction that was happening on my main street the shipper could not deliver the car to my house I had to walk a mile to go pick up my car, or I would have to drive 45 minutes away to pick up my car. Though the contract explicitly says the car would be delivered to my home. Again Ship A Car has nothing to do with this process, but in the end my contract is with Ship A Car, and when I complained about all these issues they did nothing to rectify the situation. The "Manager" asks me did the vehicle get delivered? I said yes, then that is all we promised. Such a piss poor way to handle the customer service end of things. Though most of the issues are the shippers my contract is with them and they deserved to be shunned for the way the handled the situation.

My experience with Ship A Car and with the driver was very good. I thought the cost was a little high but the rep I dealt with, Doug, was outstanding.

I worked with Jon Rodriguez. He was very professional and super nice. He helped me out with a lot of my concerns and questions and got me a good price and was checking in with me often. I had my car shipped all the way from the east coast to the west coast. Car was picked up as expected and delivered in a very timely manner as described. I would definitely use this service again.  

Service was great! Great communications between me, the customer, and both Ship a Car and Mikelson and Sons the actual shipper. First time I've shipped and it was easy. Mikelson and Sons coordinated with me for a pick up from a difficult rural location and actually delivered ahead of time. Thanks to Steve Hungness and driver Mike.