From the quote to your driveway

SAC Makes Shipping a Vehicle From New York to Massachusetts as Easy as 1-2-3-4!

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Calculate your instant quote

Start by getting an immediate quote from our online vehicle shipping cost calculator, or call us directly at (866) 821-4555 to speak with a shipping specialist.

Book your shipment

Now that you received a quote and all of your transport terms have been agreed upon, you are ready to book your vehicle transport. Use our secure online booking form or call your shipping agent on their direct line to secure your transport.

Carrier Assigned

Your vehicle will be assigned to the carrier that can best accommodate your route, timeframe and price. Now that you have agreed to the assigned carrier, initial payment will be due to secure your spot on the carrier’s truck.

Pickup and delivery

On the day of pickup, your trucker will arrive and both of you will inspect your vehicle together and sign a Bill of Lading and the vehicle will be safely loaded onto the truck. Upon arrival at the destination, the vehicle will be safely offloaded. After a final inspection is completed and everything looks good, you’ll simply sign the Bill of Lading to accept your delivery.

As rated by our clients and

What do our clients say?

5
Rating
Company
As rated by our clients (from 1139 testimonials)
5.0
Excellent service. They answer the phone and reply to messages promptly. They are 100% trustworthy and arrive on time every time. Client updates along the way and on the competition. Thank you for the amazing service. 5 stars!
Wilson Pena
5.0
Never thought about using such a service, however I must tell you that it was as simply as 1,2,3. Great communication, reasonable price and friendly and knowledgeable staff. If you need a transport service I highly recommend "Ship A Car Inc." !!! Thank you !!!
Stephen D. Marion, IN
5.0
Work with Cody. Chose this company due to good reviews. Transported my vehicle cross country for work. Cost was comparable to other quotes I saw online. Very professional and organized on the phone, detailed emails to document everything appropriately as well. Followed up as he said he would. Actual transport people also very professional, ended up delivering the car a day early which was a plus. Smooth and painless process.
Dee B.
5.0
This was my first experience with using a transport company for a vehicle, after reading reviews about different companies I was nervous. Bob Moran with Ship A Car had some good reviews so I called him to get a quote. The price was in range with others I had called but I felt more comfortable working with Bob. I called Bob on Friday of Labor day weekend at 4:30pm, he was able to have my vehicle picked up on the following Tuesday in Colorado and delivered to me in Northern Illinois Thursday morning. The driver, Egor, called me Wednesday afternoon and we made arrangements to drop off the vehicle at 6:00am so I could get to work, he was very accommodating to my schedule. I am not one to post any reviews but I felt these guys deserved to be praised. I would definitely use them again.
Scott
5.0
This service was excellent. Very personable service and responsive to everything I needed. I had a fantastic experience working with this company and they were far better than others I dealt with in car shipping. Thank you so much !!
David P.
5.0
I was flexible with the dates for pickup and delivery which helps. The initial carrier that was chosen ended up not being able to complete the delivery but Dana was able to get it worked out in the end and get my vehicle delivered.
Michael Hoffmann
5.0
Danny was very helpful and patient with my move. The drivers were great as well, communicated with me from pickup to drop off. I would recommend them to anyone.
Denise Mckissic
5.0
Overall, I was very happy with the way Larry Farber handled the transportation of my car from MD to OK and would recommend him to others. His driver picked up my car on time and delivered it to the destination on time and without any issues.
Al N. Rockville, MD
5.0
Thank you to Ship a Car and Meredith who was so amazing in helping me get a driver in one day when I was trying to ship my truck from NJ to CA. Meredith explained the entire process to me, called me back several times to follow up on paperwork and driver status. Great company and Meredith, your the BEST!!! Thank you so much!!!
Angela C.
5.0
My experience with DANA was amazing. She was very profesional from the first phone call. I will give her 10/10 in keeping up with communication when I was concerned with the Truck driver and his lack of communication. Car was picked up on time and delivery was on time. (PA to CA move was done in 4 days). I did have some issue with the truck driver regarding pickup and delivery timings but Dana kept good communication with me. I have a new 2019 model of luxury car and it was delivered in very good condition. Please ask for Dana when you call.
Abe Rai
5.0
I had a classic car picked up and delivered to my hometown. I used this team for the first time and they were friendly and professional and the service was quick and efficient. I genuinely was so pleased and would recommend them to all. Good job!
Willie Moore
5.0
We recently had our car shpped crtoss country by shipacar.com. We were completely satisfied with the manner in chich Danny took care of us. We had a minor change of departure dates, but Danny hel0ped us nad wuicly reinstated our reservation. Our car arrived ahead of time, and was inperfect condition. Thank you, Danny, for the great customer assistance and for the follow-up. We would do it again, in a heartbeat.
Dee S. Park City, UT
5.0
I needed to move my 67 Mustang to Northeast Georgia from Sarasota before Hurricane Irma. Meredith, at Ship a Car, was great at finding me an enclosed trailer to bring the car up here. It arrived in perfect condition.
William Dellert
5.0
Door to door service...best ever. Picked up at 1pm in st Augustine, FL and delivered at 11pm that same night to Birmingham. Jaime asked me how late they would accept...my son was without a car so I knew late was totally acceptable. Janet from ship a car was winderful! Called and checked in several times. I will do business with this company again.
Carol
5.0
I recently reached out to Ship A Car Inc. to have my vehicle transported from IL to CA, enclosed trailer, and Paul Murphy came through. This is the third time I have used this company and I have nothing but positive things to say. Paul was very informative and his communication was great. The transport company they booked with was also great and my vehicle arrived on time and damaged free. Thank you Paul and Ship A Car Inc.
Anthony
5.0
I had been searching for a carrier to ship my daily vehicles cross-country during a relocation for work. The deeper I searched the shadier the business got. When I came across Ship A Car, Larry Farber was assigned to my account. Larry, walked me through the process with the utmost of integrity and transparency out there. He kept me updated on all bids coming in (high or low) and calmed my nerves as we got closer to the ship date. All of his responses were within minutes and very informative. When I ship in the future, Larry will be my first call.
Rick M. Pittsburgh, Pa
5.0
Justen and Ship A Car did an OUTSTANDING job getting my car shipped from Bend, OR to Foothill Ranch, CA in a very timely professional manner. Johnny, who towed my car, was also a true professional. I would highly recommend this company.
Daniel
5.0
Rita was great to work with as she made the entire process seamless. Absolute pleasure with work with such a professional company! I was shipping my vehicle from Oakland to Hawaii and although initially working on different timezones was challenging, Rita made it her mission to get my car to Hawaii with virtually no stress on my end. 10/10 recommend. Thank you!
Oakland To Honolulu
5.0
I shipped a car from Chicago to Port Charlotte Florida. This month. Worked with Steve G. At ship a car. The process was relatively seamless and very efficient. Will use them again for sure
Ken N
5.0
Great service
Mark Wolfy
5.0
We used Ship-A-Car to have a grain drill moved from Oklahoma to Wyoming. We dealt with Quinten Putnam, and we were very pleased! If anything, Quinten was too good! He had a driver lined up before our money order had even arrived to the dealer. The driver was one of the nicest men that I've met- he was prompt, courteous, and knowledgeable. The driver was even willing to show us some tips that the dealer told him. In less than a week, we went from not having chosen a grain drill, to having it dropped off at our place. Quinten went the extra mile for us. When we need something else moved, he'll be our man!
Roger K. Cody, WY
5.0
This is a five star company had my car to my house exactly when they said they would. Smith who set every thing up is truly a man of his word. The car co kc motors from which I also purchased the car will als o be useing ship a car. Nice to k ow there’s still great honest people, company’s out there. Good job Smith!
Bob K
5.0
Hello, I worked with Steve Goodman getting my car shipped from Pennsylvania to South Dakota. I was very leery on selecting a company and had been in touch with other shippers. My finale price was about $200 higher than original quote, but South Dakota isn't a very popular route. I had Car available on November 2 , 2020 and truck picked it the same day ! Although first truck had mechanical issues, Steve has another within 30 minutes scheduled. Car was delivered with no issues , on time. I would suggest to others to be available at anytime day of the transport because the driver can show really at anytime. Its funny the other shipping company called me and said the finally found a driver to transport my car , but it was already delivered . Steve really made it happen quick !
Overall Great Experience
5.0
Hired their driver. He never delivered the car and kept it on his truck nearly 2 weeks. Returned it to us damaged and found out that the driver was uninsured, despite Ship-A-Car's statement that the drivers are bonded and insured. Reached out to Ship-A-Car directly for reimbursement and get no reply.
Diamond Golf Cars
5.0
Ship a Car is a life saver. I worked with Bob M. who was professional and eased my concerns about the whole process. Took all my calls and was very accessible. I used a different company that was completely unprepared to handle my reservation. Ship a Car was reliable and trustworthy. I'm happy to recommend them after my earlier negative experience with another shipper.
Jerome P.
5.0
Riding my motorcycle cross-country from Florida, up to Jasper Canada, and down to California put a hurting on my hands. I was looking to cut out the San Francisco section of our trip and have the bike shipped to Carson City NV. I needed the bike there in two weeks; by the end of September. Two major shippers said they could not get the bike there until October. Then I had the good fortune of connecting with Ship a Car Inc. Steve Goodman handled my request and said they could do it. I was a bit nervous as Steve took a couple days to arrange transport and call me. But he came through and got the bike transported quicker than I would have expected. Since we were already in San Francisco, I called the shop in Eureka CA where I had left the bike for pick-up. As Steve had said, the bike was transported in an enclosed truck. The shop told me the driver was very professional and took a long time to make sure my bike was loaded and secured properly. I then called the shop in Carson City where the bike was to be delivered. They told me the bike was already there, that the driver had taken great care with my bike, and that he seemed very professional. This was a very difficult time-frame to deal with. This was not a pre-scheduled transportation issue. It was a last-minute decision on my part. The location of the pick-up shop in Eureka CA was only an every two-week area for the two other shippers I had tried. Steve Goodman and Ship a Car Inc came through. They saved our vacation and I am grateful, extremely grateful for the professionalism displayed. I would use their service again… in a heartbeat.
David G. Fort White, FL
5.0
I had a truck I needed to ship from California to Texas. I check around to see who had he better rate and Service. I found Ship a Car Inc was the one for me. They were a little high in price, but you can’t beat the service. The Agent I was working with was Bob. He held my hand throughout the whole process. Even after my truck was delivered, he call me up to see if everything went OK and If I had any questions. Would I use Ship a Car Inc again? Yes, for sure. Ask for Bob.
Joe Simon
5.0
Had a wonderful, smooth, successful transaction with these guys. They did everything as promised, including delivering the car across the country a day early!  Couldn't have been easier.
Kate D.
5.0
Meredith was great. A fantastic communicator, she let me know all that was going on with the transport. She made the whole event easy and seamless. I would recommend her to anyone.
Jeffrey Krauss
5.0
Everything worked out perfectly with Ship A Car. We were helped by Christie, and she was perfect. My daughter was calling her every couple of days to see what the status was. Initially, we got started on a rocky road, but that was our fault because we had a vendor that we thought was going to help, and he was scamming. So, we were very glad when we got in touch with Christie. She talked us through what would happen and when it would happen. In the very end, she fulfilled those dates that she said. The gentleman who was driving was cordial and helpful. He had to park someplace else because our street is small. The car got here safely. I was really satisfied.
Rita of Nampa, ID
5.0
Theo Brown arranged for shipping my Ford tractor from Missouri to Washington state at a reasonable price and it was picked up and delivered on time with no damage. I am very pleased with there service and will use them again!
Walt V. Enderby, BC
5.0
Excellent communication from Ship-A-Car Direct (Stefan and others). They lined up ARK Transport, who made an uneventful trip from Colorado to Ohio. Car was delivered at 10:30 PM (No problem for me, but I was unable to take good receiving inspection photos. Driver was very careful unloading car. No damage during transit.
Karl M
5.0
I am so pleased with Ship a Car. My car arrived much earlier than I expected. I flew from California to Michigan on May 18 and my car was delivered on May 19. Ian kept in touch with me along the way. I would highly recommend Ship a Car and would use them if I ever moved again. Plus, my car arrived in excellent condition. So happy and pleased. Thank you.
Susan M.
5.0
I was a little nervous transporting my mother in laws Altima from Dallas to Plymouth. I called Ship a car and spoke with Bob M. He took the time to answer all my questions and was able to get a driver for me that day. The driver Vlad called me within the hour and picked up her car that night and it was even delivered a day early. When we are ready to transport her car back to Dallas I will definitely be calling Bob. Thanks again!
Nicole “Nikki” Marino
5.0
I just wanted to let you know my car has already been delivered. Exactly as it was before! The moving service you got us was phenominal. Mike was a pleasure to work with and highly recommended from our standpoint. I appreciate all your help.
Alec K. Phoenix, AZ
5.0
I can not speak more highly of the assistance Joseph G. provided me throughout this process to date. When I first worked with Joseph on this shipment, he told me that if I needed anything during the shipment stage, to let him know. And he was true to his words! When I had to change the person who was going to drop my car off at the shipping port, he immediately contacted Matson to make that change. On the day of the drop off, an issue came up regarding the acceptance of my vehicle at the port, so I called Joseph to see if he could assist. He immediately attempted to get in touch with me to see how he could assist. When I didn't pick up his call, he right away contacted the person I had told him was going to drop the car off at Matson to find out the problem. I then called Joe back, and discussed the problem with him. After a discussion, he gave me pointers to resolve the issue, and requested that I contact him about any subsequent next steps that he could assist with to ensure the car was accepted on that day, which was actually the final day to have my auto on the next ship. I am greatly impressed with the care and concern that Joseph displayed with my situation. He had a definite "can do" attitude, and was ready to jump in head first in order to help me in any way he could to make sure the shipment was a success. To add importance is that I am attempting to have my car shipped from Honolulu to California while I am trying to manage this as I currently am located in Dallas. Having Joseph as my wing man and a concerned and very responsive primary contact point is invaluable, since this is such a long distance transaction for me. If Joseph is a true representative of Ship A Car and the character of their associates, Ship A Car and Joseph deserve 5 Stars and beyond. Needless to say, I am a very satisfied customer.
Rod S
5.0
EXCELLENT service! The boat was picked up by the driver on time, also arrived on time as promised. No complaints, no damages to boat or trailer. Very professional.
Mark Patnaude
5.0
We need a new approach to the situation and raise prices.
Alexey Stashkov
5.0
I called Ship A Car to arrange the shipment of a BMW I purchased online from CT to Florida. Ship A Car was very professional, explained the entire process thoroughly and provided me with all of the info needed to stay in touch with my driver throughout the week as he transported my car to me. I would use them again to arrange transportation for me.
Kevin N.
5.0
I worked with Justen to ship my car from Michigan to California, he is very kind and patient and the communication is great throughout the process. My situation is a little bit special, in early May, I made a deal with Justen that the release date will be July 10th, however, on June 19th, my schedule has changed and I need my car to be transported as soon as possible. After I told my concerns to Justen on June 19th morning, he replied a few hours later saying that he has arranged a driver and my car is ready to be picked up this afternoon!!! Great thanks to Justen and my car arrived at California on June 23th! I gave him difficult circumstances, but his professionalism made it a easy move. Although Ship a Car Inc is more expensive than others, but if you think of their service, it is totally worth the price! And in Ship a Car Inc, if you are looking for a smooth and worry-free transportation process, Justen is your man!!!
Yuke L.
5.0
I was referred to Bob Moran through Triple 7 Movers and I was very impressed and pleased with the experience of shipping my vehicle. I contacted Bob approximately a month ago and he explained in detail how the process of shipping a vehicle would be. Bob was very professional and by all means honest with me about the shipping rates of a vehicle. Bob promised me when my vehicle would be picked up and delivered and as promised it happened. Bob and I frequently talked before it was time for my vehicle to be picked and he was always available to answer any questions or concerns I had. I most definitely recommend Ship-A-Car, Inc. Again thanks Bob for all you did to get my vehicle to it’s destination secured and on time.
Shirley S.
5.0
I recently shipped a car from Las Vegas, Nevada to Lilburn, Georgia. While there were some communication problems on the pickup date, the process was otherwise smooth, and the car was delivered quickly and in good condition. I was well served by Chris Wukich throughout the transaction, and he was very helpful when I needed him most on the pickup date. Please thank him for his excellent service.
Scott W. St. George, UT
5.0
Really excellent service. Despite contacting them last minute on a Saturday afternoon, I was still able to have the car towed the next Monday morning. I highly recommend them to all.
John Diaz
5.0
We were very happy with ship a car services, mikelson and son were assigned to us, very professional, nice people. We would recommend them and will definitely use their services again. Thank you.
Neal and jeanne J.
5.0
Had Ship A Car find someone to move a lowboy trailer. Worked with Kristina Virtue to find a power only unit. She was very prompt returning calls and emails. I would recommend this company for anyone needing their service.
Trailer Transfer
5.0
Go with Ship A Car for your Transport Needs! Moving from Minnesota to North Carolina, I was in need of a car shipping service. I called a few different companies for quotes, but Ship A Car was the cheapest. I highly recommend their service. They shipped my 2019 Genesis in an enclosed trailer and I was updated every step of the way with pictures and notifications. I recommend working with Leo and/or Danny.
Shabanna Mahadeo
5.0
This was my first experience with Ship a Car. I was shipping a motorcycle and Theo Brown was the person who walked me through the entire process. His patients with all my questions and customer service skills are very much appreciated. He provided me with his direct line and provided me with the drivers information and phone number. The communication with the truck driver was awesome as well. The bike showed up on time as promised by Theo and the driver. Theo even took the time to follow up with me to make sure I recieved my bike and everything was satisfactory . I'll definately tell others about Ship a Car and Theo. Thank you very much!
Mark W. New Port Richey, FL
5.0
I made a last minute call to Ship a Car and got great service with a good transporter very quickly. They made it very easy and I'm very happy with the service.
F Heyes
5.0
The rep was very helpful. Pickup was Clarkston, Michigan on a Wednesday and the car wasn’t delivered until the following Saturday. It was in the email, very clear, that it would probably be delivered on that Friday, 10 days later. I thought it would come on a Monday or Tuesday. But when I looked at the email, it clearly said Friday. It ended up showing up on Saturday, which was fine. I was out of state, traveling for work. So, I didn’t need the vehicle, but I just had to schedule my friend to be there. Thankfully, she’s a very good friend. I saw the car on Monday. It was very dirty but that’s expected. It was dirty when it left, but it was way dirty. But it was in the same shape as it was when I left it with my sister for it to be picked up. I already recommended Ship A Car, Inc. to a coworker.
Tina of Hayward, CA
5.0
I shipped a brand new $15,000 Yamaha Viking UTV from Montana to Oregon. Even though the driver did not have the title, it would have been easy to sell this this for $5000 to a ranch along the way and I would never see it. I did a lot of research on Ship A Car, Inc. before deciding to use them, and my UTV arrived safely and my wife is HAPPY! Not only did they give me the best price, but they shipped it in an enclosed trailer. I would definitely use them again.
Great Company
5.0
Ship a Car Inc. , located in Coral Springs, FL XXXXX, moved our car from the East Coast to the West Coast at a great price, on an expedited schedule and delivered all services exactly as promised. We found the car moving industry is unfortunately full of companies who promise everything, and deliver nothing. (Not So at Ship a Car Inc. ) Danny (XXX-XXX-XXXX), at Ship a Car was easy to work with and always followed up with us to successfully complete our move.
MA C.
5.0
They hauled my very expensive V8 chopper from OK to Clearwater, FL. Took care or it like it was a baby. Pedro the driver was amazing and Pepper the dispatcher was all over it from before they pick it up to the delivery. She was a life saver.
Don C. Clearwater , FL
5.0
I am currently fighting with this company for my move to Washington from Michigan. TL;DR- DO NOT USE THEM, THEY ARE TRASH I booked my service in mid November for a 12/13 pickup and a 12/23 delivery. I worked with Zachary. All seemed well. He said the driver would reach out to me shortly. They didn’t. The week before pickup I started getting antsy, so I reached out to my pal, Zachary. No reply. I called him, no reply. Sent another email, nothing. I emailed the driver, nothing. Called the driver, nothing. Finally 12/13 rolls around and I have no confidence they’re coming at this point. I call Zachary again, nothing. Finally mid day on 12/13 he calls me and says my driver is running late. Should be here on 12/15, should still make it by 12/23. Gives me an updated number for my driver. I call it. Nothing. Finally end of day 12/13 the driver texts me asking for photos of my truck. Then proceeds to tell me it absolutely will not fit in his enclosed trailer and that he can’t come. I call Zachary, nothing. He finally emails me back and says we’ll find another truck. I email him on 12/14 asking for an update. Nothing. I send ship a car inc a message on FB, nothing. I tweet @ them. Nothing. I use their website messager, nothing. It’s now 12/15, another 2 emails and 2 phone calls to my dearest friend, Zachary who promptly ignored them. I have absolutely no faith that they will ever get my car shipped and now just hope they will return my $300 deposit, but I am doubtful. SAVE YOUR TIME, SAVE YOUR MONEY, FIND SOMEONE ELSE.
Ryan Warsen
5.0
I received excellent service from Len of ship a car. He was thorough, pleasant to work with, and committed to helping me find a transport service. The company he contracted with was outstanding, great service, my car arrived in a timely manner in perfect condition...except for a few bugs on the windshield!! I highly recommend Len and his company.
Transport Car
5.0
My husband and I just had our cars delivered by a Ship A Car and we have to say that the service provided by them was absolutely perfect from start to finish. The driver said he would arrive to pick up our cars at Noon and let me say he was there exactly at Noon. Our cars were picked up on a Saturday and by Wednesday afternoon we had them (picked up in New York and dropped off in Florida). We would highly recommend this company.
Wanda
5.0
We had a great experience with Quinten all the way from the initial call through some communication hold ups with the dealership we purchased through and all the way to the delivery. I would recommend them without reserve.
Rick S. Fort Collins, CO
5.0
The dispatch went good. I already got my vehicle shipped. The quote was close enough to the final price.
Mike of Alpena, MI
5.0
We needed a last minute car pickup out of state, and Bob wasted no time to call out and find us a driver, and have our car delivered safely and promptly.He was courteous, reassuring, and efficient. We Will definitely use this company in the future, and certainly refer others to them.
Mike B.
5.0
Very prompt service, good communication and reasonable cost. Steve was great to work with. Good communication and answered all my questions. Bike was picked up promptly on a Saturday and delivered 900 miles away the following day. I was amazed. Far faster than some other services i have used.
Shipped Motorcycle
5.0
I needed my Dad's '86 TBird brought from Odessa to Dallas so I can restore her to her original beauty. My Dad is gone now and he loved this car. I cried to Pepper about my situation. She is wonderful! Thank you, for bringing the Golden Eagle home!
Mary S. Addison, TX
5.0
Pepper Long is a dedicated worker that stays on the phone until her customers needs are met. Not only is she courteous, professional, and a joy to deal with, but her time is used wisely and she arranged for my '47 Indian chief to be delivered ahead of schedule with a professional driver, keeping me in the loop as to where and when the arrival would happen. The Indian was secured greatly covered in blankets with not a scratch on it. Ask for Pepper and rest assured you'll be in good hands! Charlie H.
K Handy
5.0
Having never shipped a car in the past I was unsure what to expect. My experience with this company could not have been any better. My transport coordinator, Bob M., answered my numerous questions and put me at ease as what to expect. I could not have asked for a smoother transaction. Everything went exactly as I was told it would.
Lona D.
5.0
Len went above and beyond for my car shipping experience. Great follow up and 100% transparency. 10/10 highly recommend dealing with him. He will find you the best pricing and extravagant service.
Alex Irvin
5.0
Very professional shipping dispatch service. Darius answered all my questions, and found an amazing and professional vehicle transport driver. Pricing was reasonable. My car arrived on the day I requested.
Maryjane Palmer
5.0
Awesome Experience. I needed to have a car shipped, and was quite nervous about it. The staff of Ship a Car, were courteous and they soothed my nerves about the process. They worked through the glitches that happened along the way. They promptly returned all calls and answered all questions. They hired a very reliable and responsible carrier for me. The carrier was AWESOME. Thank you so much Brian for working with me and my family through this process!!! I highly recommend!
Stacey Anderson Epps
5.0
I used Ship a Car to ship my car from San Diego to the port in Long Beach before having it shipped to Hawaii. My car was picked up on time and everything went smoothly, and the rep that I dealt with, Howard H., was very responsive and helpful through the whole process.
Sean H.
5.0
My experience with Ship A Car was pretty straightforward, and everybody did what they said they were going to do. The transport of my pickup truck went very well.
Anthony of Philadelphia, PA
5.0
I'm giving SAC a 1 Star due to the transporter they assigned me (guilty by association). SAC (itself) were professional and courteous. Unfortunately, if they assign "Dones Auto Transport Inc:" to you, MAKE SURE you refuse them! The driver was nice enough but didn't speak english - per the dispatcher. And the dispatcher was anything but professional. I'm all for supporting small businesses but this husband/wife team were the absolute worse in professionalism and communication! This is why they probably don't have a profile under Google or Yelp! I was promised 5 star service but received the most bootlegged service ever experienced! Wednesday, March 23: Received a call from the dispatcher "the driver (Javier) is confirmed to pick up my car on Friday (March 25) & would call me 3 hours out." Friday, March 25 Driver was a no call/no show. Attempted to make contact via text and cell to no avail. Dispatcher finally calls back late afternoon - Driver stuck at DMV all morning renewing his registration & would pick up the car  Saturday morning by approximately 8am. Saturday, March 24: 9 am, No word from driver/dispatcher. Several calls/texts made & at 12.30 pm, dispatcher text's back stating her son had the phone & she didn't realize I called. Almost an hour later I'm told the driver caught a flat but was approximately 45 miles away. 3pm, driver arrives & picks up the car. Tuesday, March 29 5 pm, dispatcher texts me - driver needs to drop off "tonight" as another driver injured his finger. I asked for a time, she provided a two hour window which I refused due to the inconsistent communication & lack of confidence. She then became obnoxious and even sent me a photo of the injury (see attached - NOT FOR THE SQUEAMISH) & demanded I make arrangements for a late drop off. After A LOT of back and forth, she agreed to a Wednesday morning drop off. Wednesday, March 30 The driver makes contact stating he was onsite & unloaded the car only to find out he was at the wrong location. It took him another hour to get to the right destination. Two hours later, I finally got my car. I know as a broker, there is little SAC can do but this needed to be said! STAY AWAY FROM DONES AUTO TRANSPORT, INC!
Steven V.
5.0
I have to say It was a great experience! Kristina went above and beyond to help me get my car shipped to Juneau, Ak from Ohio. It was difficult to even have a conversation with my remote cell coverage, quite the challenge. She was professional and delightful, when I’m ready to return I will use their services again.
Julie
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