Massachusetts to California Car Shipping

Called to inquire about quote on shipping but customer service was extremely rude and unprofessional. Customer service personal asked literally said to me: "I dont know why you are calling for a quote like its supposed to be any cheaper. Like what is it? have you ever shipped a car before...?" I felt really attacked by his tone. As a customer considering your services, I am at least entitled to get a quote on how much I will be spending. Instead of attacking customers in a very rude tone and assuming that I am calling to make a "cheap request", please do better on providing the simple request asked or say you are unable to do so. This was such a horrible experience.

The driver arrived in LA three days after the car had been picked up in Maryland. WOW! I got a call this morning at 9:15am that said that the driver was in LA...he must have hauled a** to get to the west coast in three days! I canceled all of my appointments and events today in order to meet the driver. I kept calling the cell number on file/dispatch and got updates in 2 hour increments. "There are other cars in front of yours. It could be about 90 minutes." I stayed home all day long. The car was delivered around 9:15pm. I had seen the driver/truck drive by my apartment building at 8:30pm I called twice to find out where the driver was. It turns out that he unloaded the car and drove it to my apartment at 9:15pm. Physically, the car was great. No dings, scratches, dents, etc. from making a cross-country trip. Ultimately, that's the best review ever. Losing a day on a holiday weekend...well, I made the best of it, so I can't complain too much. Thanks for all of your help.

Surprised ourselves with a new Harley while on vacation and needed a way to get it home (from Michigan to Nebraska). Emily was very helpful, polite and kept us informed of shipping progress. Our driver Sam kept in touch with us giving us with updates of his location and ETA. The bike arrived in perfect condition, Sam was very cautious with all the vehicles in his trailer - he even wore gloves to move the vehicles! We would defiantly work with Emily and Sam if we ever find ourselves needing a vehicle transported again.

The driver showed up and dropped off the car exactly when he said he would. It was an extremely smooth experience. I would recommend Ship A Car to anybody. They honored the price and there was no damage to the vehicle at all.

This was my first time ever transporting a car and I have nothing but great things to say about the experience! My contact, Bob, was unbelievably helpful. Walked me though everything and made it unbelievably easy! The driver showed up to the exact location and was very professional. The transportation from origin to destination was very fast as well. My only complaint was I was not given a photo of my driver so it took a couple of minutes to verify that the guy picking up my car was the correct person. But the driver was very understanding and super helpful in the verification process. I would recommend this comanpy to anyone transporting their vehicle to any part of the country, especially if this is your first time ever trying to do so.

This is my 4th positive review, don't feel like writing it all again. Everything went swell. Just a great experience.

My vehicles arrived just as you promised in California. I will recommend you anytime, any day and twice on Sunday to anyone that wants to move their vehicles. You did great! Thanks for always answering my questions and putting me at ease. Take Care...Kristi.

I needed to vehicles shipped from 2 different states. I had booked with Roadrunner who was unable to provide transport when the deadlines arrived. Dana helped me get the first vehicle from Alabama to South Carolina and Bob really pushes the 2nd vehicles transport as I was on a timeline. With a promise of day after delivery I was impressed to be told that the vehicle a 2015 Porsche Cayman GTS had been delivered the next day!! I found Ship A Car online by typing the Top 10 auto transport companies... They were ranked #1... Nuff Said!!

I can't say enough good things about this company and specifically Bob Moran. Bob has now helped me with shipping two of my family's vehicles (MI to CA in 2016 and CA to NY). The first time I worked with him he was saving me because another company never showed up. And today when I worked with him he helped me get our car to NY where my fiancé has just started his new job. I spoke to him for the first time about it this morning and we have the car getting picked up at my home tomorrow morning. He made me feel like family and made something (shipping your car across the country), that I consider being stressful, so simple and easy. I am beyond impressed with Bob's customer service and the work he does. Any time I hear that someone needs to ship a car I will be throwing Bob's information at them and maybe even offer to set it up for them because it was that pleasant of an experience. Thank you so much, Bob! Looking forward to working with you again in the future.

Ship a Car arranged transport of my vehicle from Atlanta GA to Portland OR in Oct 2018. The whole process was carried out exactly according to plan with no surprises and no drama. My agent, Dana Briones, was professional, courteous, helpful, and responsive.

Khaii should be promoted! He did a great job of making me feel comfortable with the service provided and making the entire experience seamless! I tried my best to give him a hard time, but his jovial behavior and demeanor made this entire experience fun and removed the stress and pressure that I felt in having my car shipped! Thanks Khaii Ross!!!! You're a real asset to this company!

I had to transport my son car to Santa Fe, NM and Bob did a great job guiding me thru the steps. The service was great I recommended.

I worked with Dana and she did a great job communicating with me and the driver as they had several issues with timing and the weather. I would recommend them to get your car where it needs to go. Thanks

I used Ship A Car, Inc. to move two cars from Des Moines, WA to Blue Springs, MO. They hired Nationwide to transport my cars. The contract stated they would arrive no earlier than April 26th to pick up my cars. On April 24th I received a call from the driver stating he would be arriving April 25th pick up my cars. I said I needed my car on the 25th as stated he was not suppose to arrive until at least the 26th. He told me that the only other day he could pick up my cars was on the 29th which was my morning flight to MO. I contacted Ship A Car and they reconfirmed that he will arrive on April 28th to pick up my cars. On April 28th I receive a call from the driver stating he would be there between 6-7 PM. I called at 8 PM to see where he was and he told me that he stopped at a rest stop for awhile and would be there around 8:30 PM. Well, at 9:30 PM I called again and he said his truck broke down. He arrived in a car at 10 PM to sign for the cars. this was stressful as we were to leave on a flight the next morning. Upon arrival near Blue Springs, MO he stated that he needed to park in a large lot about 1.9 miles from my location. I did not realized he was hauling a nine car carrier and I needed to find a way to the lot which was 1.9 miles away. Upon arrival, I paid the driver in cash as they do not allow a credit card. This experience was less than desirable. If you use this carrier, don't be surprise that you may have to drive your vehicles to some large lot for loading and again to a large lot to retrive your vehicles. I doubt that other carriers would be any better. My cars made a trip to Chicago, etc. before arriving at their destination. Just don't be surprised to be inconvenienced in a similar manner no matter what carrier you use. There are some out there that take initial money and you never hear from them again. Check reviews before hiring.

Anyone in need of a speedy, professional business to transport a car would be well-advised to give the Sip A Car company the opportunity to handle this transaction. I received an instantaneous quote for my vehicle which had been in a collision and repaired in Florida. The quote was most fair, and I signed up immediately for thus company to handle the delivery to my home in Ohio. Anytime I had a question, the representative Fernanda Lopez responded promptly and helpfully. I couldn't have been more pleased. My car was returned in perfect condition.

Willie was great to deal with - following up when he said he would and easing my mind throughout the entire transaction since I was dealing with a few movers. When needed, will certainly work with Willie again.

I shipped my Car from Las Vegas to Detroit, Sam handled the project without any problems. Highly recommend Sam L. and his shipping company. Price was fair and service driver was great.

I booked my car with Howard . To ship from Atlantic Beach Florida to Irvine California . We agreed to 1300.00 fee . That included three containers in my car upto 100lbs... upon delivery I was charged an extra $100.00 for the containers. They would NOT unload my car until I gave them the extra $100.00 dollars. I had called Howard several times on the issue and he never resolved the issue of the extra 100.00 dollars . This company is a ripoff. They are by far the most expensive ones out there. I will also be reporting them to the BBB. I was so excited to have my shipped only to have a huge negative experience with this company.

My recent relocation from Seattle to Pittsburgh was less stressful because of the service that Ship A Car provided—Yvonne B. coordinated with both my husband and I to have my car shipped. Both drivers were very nice and professional. It was a no-hassle process with the driver picking up my car on time and at my apartment, and then delivering it on time and at my apartment. Definitely recommend this service.

I contacted BOB because some friends that also used the service. He was incredibly personable very helpful got right back to me and I thought his price was very fair. It is all because of BOB but I decided to go with this particular service. I guarantee our use them many times. He could not have been more helpful not answering questions and it was a great listener. Clancey Mckay

Ship A Car is beyond amazing, quick reliable service, Justen is also amazing and always quick to get answers. Couldn't ask for a better representative for the company a true asset to anyone who comes into contact with him. Thank you ship A Car for the excellent service provided.

I worked with Justen to ship my car from Michigan to California, he is very kind and patient and the communication is great throughout the process. My situation is a little bit special, in early May, I made a deal with Justen that the release date will be July 10th, however, on June 19th, my schedule has changed and I need my car to be transported as soon as possible. After I told my concerns to Justen on June 19th morning, he replied a few hours later saying that he has arranged a driver and my car is ready to be picked up this afternoon!!! Great thanks to Justen and my car arrived at California on June 23th! I gave him difficult circumstances, but his professionalism made it a easy move. Although Ship a Car Inc is more expensive than others, but if you think of their service, it is totally worth the price! And in Ship a Car Inc, if you are looking for a smooth and worry-free transportation process, Justen is your man!!!

This is definitely a company to consider and I had the pleasure to enjoy their amazing customer service. Looking forward to doing business with them in the future and with definitely refer them to anyone. Keep up the good work guys. 5 stars! :)

I’m not a big social media person, but the golf cart got delivered that same day. Guess my cart was too tall to fit the trailer, so the repair shop took the top off and shipped it strapped down to the cart. My son and I were able to reinstall the top and all is well. Thanks Tim Lehman

Ship A Car handled my transportation needs professionally and efficiently. They found a driver quickly, and stayed in contact with me throughout the journey so I would know when to expect my car. I am extremely pleased with this experience, and highly recommend them to others.

I was transporting a car I bought from an elderly lady as a surprise for my husband. Steve H at Ship a car made this whole experience really simple and easy, no stress. He is a great communicator and friendly to deal with. The transport guy Bruno was of a similiar mindset and we had the car delivered in perfect condition. I didn't make the call until Thursday afternoon and received the car on Saturday morning. Fantastic service, I couldn't be happier!

The response time is good and the entire team is friendly.

Thanks for all your great customer service and help! Thanks for answering all my questions. Thanks for your guidance (and patience). You are always pleasant and upbeat on the phone. I hope to refer people to you!

This was my first time using a car transport company. At first I was apprehensive and that quickly dissipated after speaking with Meredith. My car was picked up one day and delivered the very next day! As promised! I will definitely use Ship A Car Inc again!

Ship a Car Inc. is the best motorcycle shipping company I have had the pleasure of encountering. This is the second time they have shipped my bike. I have had experience with other shippers and, in my experience, Ship a Car Inc. sets the standard for quality service. This time I had my bike shipped from Santa Fe NM to Florida. Joseph G. was my facilitator. He arranged to have the bike picked up within a couple of days. Considering the shop at which I had left it was closed for a day, this was the first possible opportunity to ship it. Amazing! Joseph thought it might take about six days to deliver the bike to Florida, but it got here in three. Amazing! The bike has a custom paint job and custom parts. There was not one scratch on the bike and everything was in perfect order. These folks have not only demonstrated extreme competency in making what could have been a couple of difficult situations totally stress-free, they all seem to have a great sense of humor. I love these folks! Thank you for a couple of wonderful experiences, Ship a Car. I highly recommend their service. In the future, I won't use anyone else.

I was a little nervous transporting my mother in laws Altima from Dallas to Plymouth. I called Ship a car and spoke with Bob M. He took the time to answer all my questions and was able to get a driver for me that day. The driver Vlad called me within the hour and picked up her car that night and it was even delivered a day early. When we are ready to transport her car back to Dallas I will definitely be calling Bob. Thanks again!

Worked with Quinten Putnam. Had never shipped a car before so was unaware of the process, but he was nothing short of amazing. I knew exactly what to expect, and even got a cheaper price than we both were expecting. Pick up of the car was incredibly easy and on time. When I ship a car again, it will definitely be with this company. Would give the highest recommendation to anyone wanting to ship their car.

Bob Moran was amazing and got everything set up without any issues and the car arrived in a few days just like they said it would in perfect condition.

I want to thank Bob for his outstanding service and simply amazing job .It was a pleasant experience all made possible by Bobs amazing personality .He is an irreplaceable asset to his company and it was a pleasure working with him.

I worked with Paul Sinclair. He provided exceptional customer service and valuable knowledge for shipping my Toyota Corolla. The transporter who picked up my vehicle was courteous throughout the process as well. I would recommend asking for Paul S. as he was spot on with the communication , quote and customer expectations. Thank you, Glenn W.

We used Ship A Car, Inc. for our company vehicle transportation and their service was great. Pepper long provided outstanding customer service from the beginning till our vehicle arrived at the final destination.

Riding my motorcycle cross-country from Florida, up to Jasper Canada, and down to California put a hurting on my hands. I was looking to cut out the San Francisco section of our trip and have the bike shipped to Carson City NV. I needed the bike there in two weeks; by the end of September. Two major shippers said they could not get the bike there until October. Then I had the good fortune of connecting with Ship a Car Inc. Steve Goodman handled my request and said they could do it. I was a bit nervous as Steve took a couple of days to arrange transport and call me. But he came through and got the bike transported quicker than I would have expected. Since we were already in San Francisco, I called the shop in Eureka CA where I had left the bike for pick-up. As Steve had said, the bike was transported in an enclosed truck. The shop told me the driver was very professional and took a long time to make sure my bike was loaded and secured properly. I then called the shop in Carson City where the bike was to be delivered. They told me the bike was already there, that the driver had taken great care of my bike, and that he seemed very professional. This was a very difficult time-frame to deal with. This was not a pre-scheduled transportation issue. It was a last-minute decision on my part. The location of the pick-up shop in Eureka CA was only an every two-week area for the two other shippers I had tried. Steve Goodman and Ship a Car Inc came through. They saved our vacation and I am grateful, extremely grateful for the professionalism displayed. I would use their service again. in a heartbeat.

Thank you Meredith for your assistance. I was pleasantly surprised that the car made it to me 2 days earlier than you originally quoted. Thank you for checking on the status on your end and for following up afterwards to make sure I got what I needed.

Will D. shipped our car from Cincinnati, OH to Alabama. He was very professional. His custom service was second to none, and the car arrived in Alabama in perfect condition. We will definitely use Ship A Car and request Will D. again. He made our move worry free. Thanks again.

Yvonne, the car made it here in perfect shape and promptly at 8am this morning, Viktor , the driver, is the consummate professional , on time, polite, and skillful at driving his rig and the vehicles he transports. It was a great experience dealing with you as well and yes, you're quite a professional and a pleasure to deal with , thank you.

They transferred my Macan Turbo to my home address. The service and level of professionalism were impeccable. Highly recommend them!

I have to say It was a great experience! Kristina went above and beyond to help me get my car shipped to Juneau, Ak from Ohio. It was difficult to even have a conversation with my remote cell coverage, quite the challenge. She was professional and delightful, when I’m ready to return I will use their services again.

I'm giving SAC a 1 Star due to the transporter they assigned me (guilty by association). SAC (itself) were professional and courteous. Unfortunately, if they assign "Dones Auto Transport Inc:" to you, MAKE SURE you refuse them! The driver was nice enough but didn't speak english - per the dispatcher. And the dispatcher was anything but professional. I'm all for supporting small businesses but this husband/wife team were the absolute worse in professionalism and communication! This is why they probably don't have a profile under Google or Yelp! I was promised 5 star service but received the most bootlegged service ever experienced! Wednesday, March 23: Received a call from the dispatcher "the driver (Javier) is confirmed to pick up my car on Friday (March 25) & would call me 3 hours out." Friday, March 25 Driver was a no call/no show. Attempted to make contact via text and cell to no avail. Dispatcher finally calls back late afternoon - Driver stuck at DMV all morning renewing his registration & would pick up the car  Saturday morning by approximately 8am. Saturday, March 24: 9 am, No word from driver/dispatcher. Several calls/texts made & at 12.30 pm, dispatcher text's back stating her son had the phone & she didn't realize I called. Almost an hour later I'm told the driver caught a flat but was approximately 45 miles away. 3pm, driver arrives & picks up the car. Tuesday, March 29 5 pm, dispatcher texts me - driver needs to drop off "tonight" as another driver injured his finger. I asked for a time, she provided a two hour window which I refused due to the inconsistent communication & lack of confidence. She then became obnoxious and even sent me a photo of the injury (see attached - NOT FOR THE SQUEAMISH) & demanded I make arrangements for a late drop off. After A LOT of back and forth, she agreed to a Wednesday morning drop off. Wednesday, March 30 The driver makes contact stating he was onsite & unloaded the car only to find out he was at the wrong location. It took him another hour to get to the right destination. Two hours later, I finally got my car. I know as a broker, there is little SAC can do but this needed to be said! STAY AWAY FROM DONES AUTO TRANSPORT, INC!

I give this company a favorable review. Received good customer service and prompt resolution with competitive pricing. I recommend this company for auto transport service.

Everything was pleasant with Ship A Car. They were easy to communicate with and the driver was easy to work with. The car was transported from Grand Junction to Tulsa and the final cost was lower than the initial quote I was given. It was a good experience and I'd do it again if I need to.

Bob M. is the way to go. I recently worked with him on getting my car shipped from Michigan to Arizona. Everything went flawlessly and he went out of his way to make sure of it. I would definitely recommend him and will be using him for all of my future shipping needs.

Fantastic customer service throughout the process. Highly recommended.

Pepper, Thanks so much for holding my hand through the whole process. It was my first time transporting a vehicle I had no idea how to do it or what to expect. You made it easy! I wish every business I dealt with had customer service like that! Thank you again, Beth Meyer.

At the last minute, I needed to help my grandparents ship their car. Without any prior knowledge of this line of business, I had to make a decision with a company I could trust. A friend's recommendation lead me to Ship A Car. I called and spoke to a very nice guy, Justin. He helped me get everything setup for them and made sure all my questions were answered. I was able to rest assured that my grandparent's car was in good hands on it's trip back home.

My company recently lost our transportation driver and we was in need of a company to give us quick turnaround and least expensive rates. Willie D. was awesome and worked with me directly all hours of the day and even while he was on vacation to meet our company needs. I am very pleased with the experience and customer service. I look forward to a long relationship with Willie at Ship A Car.

After working to schedule my Prius shipment over a month in advance, the company I was working with still had not confirmed shipment 3 days before my move. Fortunately, I found Ship a Car Inc and got in contact with Bob M to see if they could offer an alternative. Bob got back to me within an hour and my car was picked up the same day! Bob's exceptional customer service, follow up and great care far surpassed any expectations I had in going through the car transport process. If you're looking for a first rate car transport company, look no further than Ship a Car Inc! In addition, the company offers discounts for active duty military! One of the best customer service experiences I've ever had!

Got the bike Friday, everything great, just wanted to say thank you and I'll call you with any new business in the future, can't thank you enough Fernanda.