Hawaii to South Carolina Car Shipping

I've been working with Ship A Car for years. Danny over there takes care of me well. He gets me a broker right away. The few times I've had issues with the carrier, he helped me take care of it. I've done several vehicles and everything went well. When I book, I call him up on his number. I text him the location, where it's being shipped to, where it's coming from, and the VIN number. He does a search, sends me a quote, tells me about what it should be, even before I even bid on the vehicle. He does a good job coming in with that radius and getting me someone right away.

They were extremely responsive and patient with me, answered every question I had with detail and in good time. Car arrived exactly how I bought it and they did their job well at a good price! Thanks especially to Bob again for being great and easy to work with. -******

I had planned to have my Harley picked up about a week in advance. I put down a $200 deposit a guy told me you are good for Saturday. Well Saturday came no one shows up. I call the guy I spoke to about the whole deal... no answer. Call the guy Bob who is the driver no answer.... call the main office lady picks up gives me another number to call..... no answer call her back... no answer. Moving to Texas in 3 days... not happy...... finally got a call back from Bob.... Bob is driving around Wisconsin.... I’m in Ny.... thanks Bob

Thank you Meredith for your assistance. I was pleasantly surprised that the car made it to me 2 days earlier than you originally quoted. Thank you for checking on the status on your end and for following up afterwards to make sure I got what I needed.

I booked vehicle transport with Ship A car Inc, twice in the past month. The first, the seller cancelled the sale the day that the hauler was scheduled for pick up. YIKES! Contacted Lisa from Ship A Car and she handled everything. I found another BMW K75 for sale, bought it..., and the first call that I made was to Lisa from Ship A Car. Once again, Lisa and Ship A Car Inc. handled everything exceptionally well. Vehicle pick-up and delivery by a company specializing in motorcycle transport. The vehicle arrived earlier than expected (2 days instead of 4) and in perfect condition. Lisa was great at communicating via email and phone (even for a customer that doesn't have an umbilical to his phone.) Would use them again..., in a second!

The experience from start to finish was exceptional. I had never shipped a vechile and my calls to set up was easy and pleasant. Extremely pleased with the service and especially the driver. Top notch services.? My son was happy and the trike was delivered safely and a day early. Would definitely recommend.

I had my car shipped from Hollywood, Fla. 2 weeks ago & what a pleasure. I spoke to Bob Moran several times as I was so nervous. He was wonderfully reassuring & patient. My car was picked up & delivered almost to the minute. I will definitely use ship a car again!

I would use Ship a car again this was my first time using this type of service and they said they would have my vehicle delivered Sunday maybe Monday afternoon. It was delivered a few days earlier on Friday afternoon so I have a lot of RESPECT. A job well done.

Peter Minko provided excellent service, I had talked to peter months before regarding another move that I no longer needed, I had misplaced Ship a Car's info and I was trying to get my sister car shipped from California to North Carolina, everybody's quotes where all over the place and all the other companies stated that nobody was moving that direction or to that state. I had finally accepted an offer from another company that ended up giving me the run around and after awhile would not return my messages. Then out of the blue Peter Minko called with Ship a Car and I accepted his offer. Basically everything came to a HAPPY ENDING and I would use Ship a Car again and nobody else for future car shipping needs. Craig in California.

My car was shipped so incredibly fast from California to Nashville. It actually arrived even one day before I was scheduled to arrive in Nashville but the driver was able to accommodate me and stay an extra night until I arrived. Great service and my car arrived in perfect condition. Very much worth the price!

I had never shipped a car before but the people here walked me through the process in a very kind and straightforward way. They made it very easy and simple, and I appreciate their help!

Thanks to the attentive service of Bob Moran, from quote to delivery, the transport of our truck was simple, efficient, and quick.Bob was dependable and a great communicator. The price was competitive and was a value for the service. I highly recommend Ship A Car Inc.

After speaking with 3 different car shipping companies, I found Bob Moran at Ship-A-Car. What a relief to speak with someone that answered all my questions and walked me through the entire process. More importantly, Bob delivered on all the promises he made me. This was my first time shipping a car and I was nervous and confused Bob put me at ease right away and quoted me a reasonable price. Moreover, this all transpired over the 4th of July holiday, my car was delivered on the 4th of July safe and sound. We are still amazed at how fast the car was delivered (4days), how professional and honest Ship-A-Car and Bob Moran have been to us.

I must say I was amazed at the service I received from SHIP A CAR INC....especially their customer service rep J. Meigs.... a sure asset to this company. I was in a bind ..my car was not going anywhere and he made it happen for me. There was constant communication... and any time I had a question my calls and emails were returned. My car was picked up on time....delivered safely... and the person who brought the car out also did a wonderful job. Would highly recommend and use this company again.

Bob is great to work with!

The company is a rip off. Quotes you a lower price with intent to use excuses to squeeze you for more money. Only thing that was concrete is a lie from them. Offered lie after lie and makes promises that later they use their contract to justify that anything they say is propaganda to get your money. Offered no refund and cost me almost $1000 when the original price was $600 because they couldn't deliver on getting the car in the window we discussed before paying. After several days of runaround for me I had to spend more money to actual get my car transported. They talk the talk just like a used car salesman.

I couldn’t be happier with the service I received. The car arrived in perfect condition and even sooner than expected. I worked with Bob Moran and he was the BEST. He explained ,the entire process and was accurate and very helpful. This experience was perfect in every way. Bob Moran made it all happen and the driver was a very professional young man. Perfect!

We just had the best experience buying a vehicle out of state. Ship a Car coordinated with the auto dealer we selected, picked up my vehicle on time, communicated all during the purchase and transit process, and my vehicle arrived on time and without any hassle. The driver was super courteous and helpful. Our experience was delightful and I am SO happy to have such credible, reliable people to work with. I'd recommend this to anyone purchasing a vehicle out of state.

I booked my car with Howard . To ship from Atlantic Beach Florida to Irvine California . We agreed to 1300.00 fee . That included three containers in my car upto 100lbs... upon delivery I was charged an extra $100.00 for the containers. They would NOT unload my car until I gave them the extra $100.00 dollars. I had called Howard several times on the issue and he never resolved the issue of the extra 100.00 dollars . This company is a ripoff. They are by far the most expensive ones out there. I will also be reporting them to the BBB. I was so excited to have my shipped only to have a huge negative experience with this company.

Danny from Ship a Car, coordinated for my Car transport from PA to MN. It was such a seamless experience. I highly appreciate the service that you have provided me. Thank you.

Cody was an outstanding agent from beginning to end. His professionalism was outstanding. He was very courteous, friendly, quick and thorough throughout the whole process.

The rep was very helpful. Pickup was Clarkston, Michigan on a Wednesday and the car wasn’t delivered until the following Saturday. It was in the email, very clear, that it would probably be delivered on that Friday, 10 days later. I thought it would come on a Monday or Tuesday. But when I looked at the email, it clearly said Friday. It ended up showing up on Saturday, which was fine. I was out of state, traveling for work. So, I didn’t need the vehicle, but I just had to schedule my friend to be there. Thankfully, she’s a very good friend. I saw the car on Monday. It was very dirty but that’s expected. It was dirty when it left, but it was way dirty. But it was in the same shape as it was when I left it with my sister for it to be picked up. I already recommended Ship A Car, Inc. to a coworker.

Joseph was the best, he was on it and answered all my calls, picked up and delivered next day, no long waiting for them to pick up, They want your business and the cost was cheaper than any others also did i say picked up same day after purchase of car . You cannot go wrong with this shipper.

I recently purchased a Cutlass Supreme and initially used another carrier. I called my initial carrier to get a status and was told it would take 4 weeks to have my car picked up. I cancelled my order and I contacted Ship a Car. I spoke to Willie and made arrangements to have my car transported via an enclosed carrier. Within an hour, Willie called me back and my car was picked up that night and arrived in NY in 2 days. The car arrived with no issues. Willie was responsive and communicated all the steps the entire way. I would highly recommend them.

I have been very pleased with the level of service I have received. The transport was quick and painless. The drivers were knowledgeable and respectful of my babies. The service was fast and accurate. And the setup was friendly and very helpful.

I called Ship a car to get a quote on a car transport, I got forwarded quickly to Bob who was able to answer all my questions and was extremely helpful with the entire process. He promised me a ship date and arrival date and he was spot on no issues. Car got delivered perfectly and professionally. He called me during transport to update me and a couple times after to follow up with everything. Will definitely use them again in the future and will let anyone else know about this service if they need it.

I bought a motorcycle out of state and needed it transported. The dealer recommended Ship a Car and so I called them. The price was much less than I expected so I hired them. I have never made a transaction like this so I was anxious. Bob walked me through the whole process making it a seamless evolution. The bike showed up and was perfect. Not a scratch. I will definitely use Ship a Car again if the situation arises.

It was timely service to ship my car. Though my car was picked up 1 day late than the date of the deal, I am happy that they could deliver on time.

I had a seamless first-time vehicle transport experience with Ship A Car, inc. I know that is largely because of Bob Moran, the coordinator who helped me. Personable, patient, professional, always willing to answer further questions, he gave me excellent customer service and I greatly appreciate it! I was so nervous and dreading getting started but Bob put me at ease and I quickly gained great confidence in the company because of his easy and knowledgeable communication. In addition, the driver dispatched to move my car from Los Angeles To St Petersburg, Florida was punctual, called when he was supposed to, prior to pickup/delivery, and made great time completing the transport. He picked up Monday around 2 pm and delivered at 9 am on that Friday. I have nothing but praise for Ship A Car, Inc. and enthusiastically recommend them!

I received excellent service from Len of ship a car. He was thorough, pleasant to work with, and committed to helping me find a transport service. The company he contracted with was outstanding, great service, my car arrived in a timely manner in perfect condition...except for a few bugs on the windshield!! I highly recommend Len and his company.

Steve Goodman helped me with my transport and did everything he promised he would do. That is rare these and my thanks and gratitude to Steve and Ship a Car.

After having a bad expierence with a different company Ship a car came to the rescue! Great communication all the way through! My husband is in the miliary so we move a lot and I will definitely use Ship a car again!! Thanks for everything Kai!

Poor service. You'll pay for door to door service, but won't receive it. Your calls will be screened during your delivery time. Communications with the company and driver will be painful. Overall experience: hassle.

Hello, I worked with Steve Goodman getting my car shipped from Pennsylvania to South Dakota. I was very leery on selecting a company and had been in touch with other shippers. My finale price was about $200 higher than original quote, but South Dakota isn't a very popular route. I had Car available on November 2 , 2020 and truck picked it the same day ! Although first truck had mechanical issues, Steve has another within 30 minutes scheduled. Car was delivered with no issues , on time. I would suggest to others to be available at anytime day of the transport because the driver can show really at anytime. Its funny the other shipping company called me and said the finally found a driver to transport my car , but it was already delivered . Steve really made it happen quick !

Did everything as promised Carrie did an excellent job coordinating the transport of my 2016 Harley from Baltimore Md to Tequesta Florida . The Driver was extremely Professional and I recommend Ship a Car to anyone Needing this service ð???

Prompt response to initial contact. Primary contact, Chris, was friendly, courteous, experienced and honest. Initial contact from shipping company was prompt and friendly. Driver contacted me promptly and met all promised phone contacts and meeting points for pickup and drop off. Driver was clean, courteous, friendly and familiar with the drop off point. Driver noted on the contract each blemish as I took pictures of my car. Car was delivered in excellent condition. As was hoped, car was dropped off on the early end of the delivery time spectrum. My experience with Ship A Car Inc was excellent and I would recommend them without hesitation.

My experience with DANA was amazing. She was very profesional from the first phone call. I will give her 10/10 in keeping up with communication when I was concerned with the Truck driver and his lack of communication. Car was picked up on time and delivery was on time. (PA to CA move was done in 4 days). I did have some issue with the truck driver regarding pickup and delivery timings but Dana kept good communication with me. I have a new 2019 model of luxury car and it was delivered in very good condition. Please ask for Dana when you call.

The dispatcher called my place of business today demanding me to pay his driver. There's one small problem, no one at my business ever hired this company. Next time call the right number for the person / business. Very unprofessional.

I had a motorcycle shipped on October 3rd, 2017. I would rate this shipment at 4.75 stars. The motorcycle was in excellent condition upon arrival. The communication with the driver was a bit lacking. I had to contact him to get info on when he would pick up and when he would arrive here. I had no idea when we were going to receive our shipment without contacting him.

Thank you Lisa for exceptional service. I was concerned about shipping my car to my new location to begin with but you made the experience a pleasurable one.

Bob Moran was absolutely fantastic and the transport went smoothly. I highly recommend. Picked up SUV early and dropped off early....the driver was nice and professional. I recommend them!

Had a great experience. Fernanda was very helpful and easy to communicate with. They picked up my 68 Camaro the very next day. And when it arrived it was just as promised. Thank you and I would most definitely recommend them to anyone needing a vehicle moved.

I called Bob from this company last minute to get my car shipped out two days later and he literally had someone for me 30 minutes later To pick it up the day I requested and worked hard and kept in contact with me the whole time! I absolutely would use this company again. I dealt with a company that kept taking me in circles and I actually got where I needed to go speaking with Bob Moran thank you!!!

I hired Ship A Car to help me ship my car from Oakland to Hawaii. My sales rep, Mike, was very professional and he took care of everything for me. He always made sure to get back to me if I had any questions or concerns, and I was really impressed with the service. Everything went with a breeze and I had no problems at all.

Great job by ship a car and their rep. Bob Moran. First time user and I would definitely use them again.  

Contacted Ship-A-Car in early May 2018 and spoke with Steve G. He answered almost all of my questions immediately about shipping my new BMW to east coast. Those he couldn't answer he got back to me in less than a day with all the information I needed. A few weeks later my car was at the port on Maui and in less than one month it was safely sitting in my garage in North Carolina and in the exact same, excellent condition. I will ship other cars in the future and I will use Ship-A-Car and Steve.

EXCELLENT service ! Boat was picked up by driver on time, also arrived on time as promised. No complaints , no damages to boat or trailer. Very professional .

Since day 1 the communication, price, service has been perfect. This is the second time that I need this type of service and decide to use another company since my first experience was not easy. I give myself the opportunity to try SHIP A CAS, INC. and the pickup date and delivery date has been fulfill. Ask for Paul M. he will take care or your car and will keep you update on everything. I'm very pleased with the service and I'll recommended. A+

Steven H was great! He helped me through the uncertainty of shipping my vehicle. I have no complaints and would highly recommend this company due to the excellent customer service!

We recently had our car shpped crtoss country by shipacar.com. We were completely satisfied with the manner in chich Danny took care of us. We had a minor change of departure dates, but Danny hel0ped us nad wuicly reinstated our reservation. Our car arrived ahead of time, and was inperfect condition. Thank you, Danny, for the great customer assistance and for the follow-up. We would do it again, in a heartbeat.

After being contacted my at least 20 shipping companies, I almost gave up! Then by the grace if God I contacted Ship a car and I spoke with Bob M., he is the best!! He said he'd call me back in 15 mins, I don't even think it was 15 mins, he called back and BOOM he coordinated it effortlessly!!! I can't believe how smooth the shipping was, I wish I started with Ship A Car, excellent service.I would HIGHLY recommend, the driver dropped the car a day early - what a plus!

I shipped my car. They were very helpful throughout the process and were open to help whenever needed. The agent they used was equally trustworthy and helpful, with everyone going out of their way to help. Highly recommend them!

The rep who answered the phone was a car person. He explained to me that his dad had lots of cars and he had a Dairy Queen and they parked their cars out front. I’ve always been around race cars and he has a racecar. So, out of all the people I talked to, whoever that rep was, he was the most knowledgeable. He is probably Ship A Car’s best salesman. The car was to be transported to my house and they said it would be here Friday. I was out of town and I was driving back from Fort Worth in the evening on Wednesday, and I get a call. The man said that he would like to drop off my car that night. I said that I was not even at my house and asked how he got down so fast. It was Wednesday. He said not to worry about it and asked if he could drop it off between 7:00 and 8:00.   I got up in the morning and my wife informed me that the sprinkler people were coming. So at 7:15, at least four pickup trucks and about eight guys showed up, and they all parked around our house. And at 7:45, a neighbor, two houses down, was replacing their fence. So, another four trucks showed up with eight guys. And accordingly, I’m going, “Where is this guy?” And sure enough, here he comes with the transport, zigzagging in between all these parked trucks. He asked where he would park. I told him to back it in our cul-de-sac and he did. Then, the local security guard asked if I was moving. I told him I was getting a car delivered. So, he stops. There must be 20 people, all watching. Then the driver asked if I knew how to drive a stick shift. He couldn’t get the car out of the carrier because he couldn’t drive a stick. So I told him I would help him. He’s got two cars in the carrier, mine, which follow in the front, and another car that’s barely turned over. It’s shaking and rattling, and he backs that out. He puts it in neutral and it’s just sitting there idly. He comes back in and gives me the keys. I asked him if he realized how much space there was between the door and the carrier and I couldn't get in the car. He’s a skinny guy so he gets in the car. I told him to wind the window down, get out of the car and let me see if I can hold on the top of the carrier, and I’ll get in like a racecar driver. So, that’s what I did. And the moment I turned on that car, I was in heaven. The sound of that car gave me goosebumps, and I backed it up probably about a half a mile per hour, super slow. I drive around all the cars and I said that I got to inspect this because it was way dustier than what the photo showed. I looked at it and it was perfect. Finally, my wife started talking to the two other people that wanted to talk to me but I said that I gotta get this in the garage and check it out. The driver was gonna leave and once he leaves, if there were any problems, it’s sorry, Charlie. Then, we paid the driver and he was all smiles because it was 1s, 5s, 10s, 20s and 50s. We hadn't had a chance to go to the bank to just give him a 100. And he got in his trailer. It was a very nice experience.

I had Ship A Car ship my car, and I was very happy with their service. They came in a day ahead of when they had planned to, and they shipped my car for a reasonable price. If need be, I would use their service again.

Gabriel was amazing. A total angel to deal with. But the driver you hired Ray sucked. My truck was 3 days late was never offered a discount. I will refer the company but will tell people if a guy names Ray is doing the driving he had one excuse after another for my truck being 3 days late. But Gabriel and this company did great. GET INFO ONYOUR DRIVER..

Bob M. is the way to go. I recently worked with him on getting my car shipped from Michigan to Arizona. Everything went flawlessly and he went out of his way to make sure of it. I would definitely recommend him and will be using him for all of my future shipping needs.

Called to inquire about quote on shipping but customer service was extremely rude and unprofessional. Customer service personal asked literally said to me: "I dont know why you are calling for a quote like its supposed to be any cheaper. Like what is it? have you ever shipped a car before...?" I felt really attacked by his tone. As a customer considering your services, I am at least entitled to get a quote on how much I will be spending. Instead of attacking customers in a very rude tone and assuming that I am calling to make a "cheap request", please do better on providing the simple request asked or say you are unable to do so. This was such a horrible experience.

My experience with Ship A Car was pretty straightforward, and everybody did what they said they were going to do. The transport of my pickup truck went very well.

Rita was great to work with as she made the entire process seamless. Absolute pleasure with work with such a professional company! I was shipping my vehicle from Oakland to Hawaii and although initially working on different timezones was challenging, Rita made it her mission to get my car to Hawaii with virtually no stress on my end. 10/10 recommend. Thank you!

I want to thank you so much for your service. You guys were absolutely amazing! Once we are settled I will definitely fill out a review. I highly highly recommend you guys! Thank you for being so patient with us. I appreciate it.

Bob is fantistic, Contracted a car hauler (Road Runner) a month early. I called them day before ship date and they hadn't done anything. Called Bob and he had a hauler at pick up place in less then 24 hours. Hauling company was fantistic. Thanks Bob.

Bob Moran at Ship A Car is Absolutely Amazing! I have been in the Car Business for years and I have never had better customer service ever!!! Bob is extremely informative, thorough, and detailed orientated. I have shipped multiple cars with Bob and I have never had a better experience. If you need a car shipped or a truck load of cars shipped, Bob is your Guy 100%! Thank You again Bob so much! Derrick H.

I had a seamless first-time vehicle transport experience with Ship A Car, inc. I know that is largely because of Bob Moran, the coordinator who helped me. Personable, patient, professional, always willing to answer further questions, he gave me excellent customer service and I greatly appreciate it! I was so nervous and dreading getting started but Bob put me at ease and I quickly gained great confidence in the company because of his easy and knowledgeable communication. In addition, the driver dispatched to move my car from Los Angeles To St Petersburg, Florida was punctual, called when he was supposed to, prior to pickup/delivery, and made great time completing the transport. He picked up Monday around 2 pm and delivered at 9 am on that Friday. I have nothing but praise for Ship A Car, Inc. and enthusiastically recommend them!

The service rendered to me by Larry Farber was excellent. He went out of his way to help me promptly, courteously and with feeling. He was aware that during this process of getting my car shipped, my beloved wife passed away suddenly as a result of a Brain Hemorrhage. I was devastated and sometimes it was hard for me to concentrate. But Larry was very understanding and sympathetic. That was very commendable and he deserves high grades for his services.

RECENTLY HAD THE OPPORTUNITY WORK WITH BOB MORAN WITH REGARD TO HAVING MY VEHICLE PICKED UP AND TRANSPORTED TO AN AUCTION IN NEBRASKA AND I COULDN"T HAVE HAD BETTER SERVICE THAN WHAT BOB PROVIDED ME. HE WAS VERY PROFESSIONAL AND KEPT ME INFORMED ALL THE WAY THROUGH THE OPERATION AND IF HE SAID HE WOULD CALL YOU; HE DID. I WOULD HIGHLY RECOMMEND USING YOUR COMPANY IN THE FUTURE. WILLIAM LINDBLOM

You guys are unbelievable! You made this so easy...... This was our first time transporting a car and after vetting-out all the unscrupulous brokers we found Ship A Car. You provided a covered transport in two days... My mechanic says that is unheard of... In all the years he has transported vehicles the shortest time for pick-up was 1 week... The assigned transport driver kept us informed of the progress and delivered the vehicle from Santa Rosa CA to Indio CA in 1 day!

5 star outstanding service, car arrived in less than a week in perfect condition.Very Professional and Emily was a joy to work with.

Thanks for getting our car back to DC - even though it was more $$ than we'd hoped. The driver was nice & he got the car back ahead of schedule which was great. Have a good summer!

Efficient and communicated from beginning to end. Bob Moran was superb in how he handled my urgent need to get me moved. From the dispatcher, Rose, to the kind driver, Ted, all treated my urgency with respect. My car was picked up 1 day sooner and delivered on time and was I happy. I had previously booked with another company and had to cancel after waiting for them 3 days with still no driver. Bob called as a follow up call and let him take over as soon as I cancelled with other company. He worked fast in arranging and taking care of our needs. Thank you

I hired a hualer from this company from Sacramento CA to Sparta WI. Ms. Kristina Vertue promptly found a carrier with an excellent driver Mr. Anton Buzila. They picked and dropped my car from door to door without any scratches.🙏🌹

The Ship A Car rep told me everything that I needed to know. Everything went as well as it could have. However, in-between times, I didn't get any updates. But as far as the information he gave me and what was done, it was spot on. The pickup was in Columbus, Ohio and the drop-off was in Frisco, Texas. The car got there a day earlier than expected, so that was a plus. I was happy about that. The driver was also great. He called and said he was about 40 minutes out. He dropped it off, signed the paperwork and received the money. I will recommend Ship A Car to anybody going that route.

We used Ship a Car to transport 2 of our vehicles from Salt Lake City to Nashville. Justin was on it as soon as I gave the go ahead. The drivers arrived a little early, but patiently waited and our cars arrived one, before we did (but we had made arrangements for it to be received), the other as scheduled a couple of days later. No damage to either vehicle, just a lot of road dust as to be expected. I'd use them again in a heart beat. They were half the price of all the others and less that a week ship time.

Very pleased with the service I received working with Yvonne Bowrosen. She always had my back. Always ready to answer my questions. Will use her again to coordinate the transport of my car.

The rep I worked with, Lawrence K., was knowledgeable and helpful. Very customer service oriented. He answered my many questions and went the extra mile to save me some money and find the best way to transport our car. I liked the tips on "preparing your car for transport". I received a professional quote. Lawrence communicated well by phone, text and email. He walked me through the document signing so that went smoothly. He was easygoing and friendly. A friend referred us, as she had a good experience too. I got two estimates from other shipping companies, but I felt most secure with Lawrence and he's one of the main reasons we went with Ship a Car, Inc.

At the last minute, I needed to help my grandparents ship their car. Without any prior knowledge of this line of business, I had to make a decision with a company I could trust. A friend's recommendation lead me to Ship A Car. I called and spoke to a very nice guy, Justin. He helped me get everything setup for them and made sure all my questions were answered. I was able to rest assured that my grandparent's car was in good hands on it's trip back home.

Merideth Anzalone did an excellent job in supporting the needs of the customer. When the transport company suffered delays in shipment, she got on the phone and worked it out to our total satsifaction.